Terms & Conditions

1. Introduction

Welcome to Re Knott. These Terms of Service ("Terms") govern your use of our website located at reknott.com (the "Site") operated by Re Knott. By accessing or using the Site, you agree to be bound by these Terms. If you disagree with any part of the terms, then you do not have permission to access the Site.

2. Handmade Nature of Products

Every Re Knott rug is meticulously handcrafted by artisans in Bhadohi, India. Because of the artisanal nature of our production process, no two rugs are exactly identical. You acknowledge and accept that:

• Slight variations in color, texture, and pattern are inherent characteristics of handmade textiles and are not considered defects.
• Dimensions may have a size tolerance of +/- 5%.
• Natural shedding may occur, especially with New Zealand wool and bamboo silk, which will subside with regular vacuuming.

3. Custom Studio Orders

Orders placed through our Custom Studio or bespoke services are subject to the following specific terms:

• Once production has commenced (typically within 48 hours of payment confirmation), custom orders cannot be cancelled, modified, or refunded.
• Lead times provided (e.g., 8-12 weeks) are estimates based on standard weaving timelines. Delays due to climatic conditions affecting yarn dyeing or drying may occasionally occur.

4. Pricing and Payments

All prices are listed in Indian Rupees (INR) unless otherwise specified. We reserve the right to modify prices at any time without prior notice. The price charged for a product will be the price in effect at the time the order is placed.

We accept international orders. For international shipments, the customer is solely responsible for any import duties, taxes, or customs fees levied by the destination country.

5. Intellectual Property

The Site and its original content, features, functionality, rug designs, and imagery are owned by Re Knott and are protected by international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

6. Limitation of Liability

In no event shall Re Knott, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your access to or use of or inability to access or use the Site.

7. Contact Information

If you have any questions about these Terms, please contact us at hello@reknott.com.